Lifeline Resources

Elected Officials

If you are ready to explore how to leverage Lifeline in your district but not sure where to start, contact EveryoneOn and we will work with you to navigate Lifeline in your state. To get started, click here for a state by state Lifeline provider inventory.

Enrollment Partners and Digital Equity Champions

We salute you in your work to help close the digital divide. By bringing affordable internet connectivity, devices, and digital literacy training to your constituents, you bring the opportunity that the internet affords to those who may not be able to afford internet service.

The Lifeline benefit is another tool in the digital inclusion toolbox to help your constituents get online. A $9.25 per month subsidy to offset or completely cover broadband costs, the Lifeline benefit is available to individuals in certain federal benefit programs.

We need your help: Did you know that 43 million people in the United States are eligible for this benefit, but only 13 million actually take advantage of it today. Organizations like you will play a critical role in connecting eligible people to the subsidy and the enrollment process.

Enrollment Partners We call on you to share the Lifeline subsidy with your constituents through the great work you’re already doing, either through outreach like newsletters, convenings, conferences, or at your enrollment events.

Digital Equity Champions We call on you to incorporate Lifeline awareness into your existing workflow at all intake, eligibility, and recertification touchpoints. By asking your constituents if they have internet connectivity at home (beyond a cell phone), you can help greatly increase your work to close the digital divide in your community. We encourage you to help your consumers learn about Lifeline and apply for the subsidy today.

Not yet an official EveryoneOn partner? Join the movement as an Enrollment Partner or Digital Equity Champion

Additionally, when the National Verifier – a centralized tool for the Lifeline benefit process – is fully live by December 2019, third party groups will be able to aggregate constituents’ subsidy applications and shepherd them through the application and enrollment processes. Thank you for joining in our efforts and taking advantage of this tremendous opportunity to bring these benefit dollars back to your home communities

Click here for the Lifeline Fact Sheet (pdf) for Enrollment Partners and Digital Equity Champions.

For more information, click here for Community Outreach from the Universal Service Administrative Company (USAC).

Lifeline Broadband Providers (LBP)

Are you an internet provider and ready to leverage Lifeline in a particular state or multiple states? Contact EveryoneOn and we will work with you to navigate becoming a Lifeline provider.

Consumers and Subscribers

Due to recent changes, EveryoneOn’s Lifeline Resource Center provides information based on now-pending Lifeline modernization efforts. Check back for updates.

A changing Lifeline…. Beginning on December 02, 2016, the Lifeline Assistance Program expanded to support at-home broadband connectivity.

What does this mean for you?

CHANGES TO PROGRAM ELIGIBILITY On December 2, 2016, Lifeline program eligibility changed. The following is the new eligibility criteria:

Participation in: Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps; Medicaid; Supplemental Security Income (SSI); Federal Public Housing Assistance Veterans Pension and Survivors Benefit

Residence on Tribal lands and participation in: Bureau of Indian Affairs General Assistance; Head Start (only households meeting the income qualifying standard); Tribal Temporary Assistance for Needy Families (Tribal TANF); or Food Distribution Program on Indian Reservations.

If you previously received Lifeline benefits through the following programs, you will need to demonstrate your eligibility through participation in one of the other qualifying programs:

National School Lunch Program (NSLP) Temporary Assistance for Needy Families (TANF) Low Income Home Energy Assistance Program (LIHEAP) For more information, click here.

Applying for Lifeline as a Consumer/Subscriber

Consumers may still apply directly through their service providers to receive the benefit. Provider availability differs by state. Please use this map resource produced by the Universal Service Administrative Company (USAC) to locate providers in your state.

Information about Telecommunications support in your state can be found here.

Don’t yet see an offer for Lifeline broadband in your state? Try our Offer Locator Tool to find other low-cost offers in your area.

How to Use Your Lifeline Benefit

To obtain your Lifeline benefit today, you should first find a provider using the methods listed above. To subscribe through your provider, you will need to prove your eligibility by filling out an application (differs by provider) and in many cases, showing proof of your participation in an eligible program. Once approved, the provider will help you enroll in their service. In many cases, the benefit is applicable to specific offers, and the provider will inform you of your options. This resource can help you make a decision on data usage and packages.

In order to keep your Lifeline benefit, you must use your Lifeline service. If you haven’t used your Lifeline benefit for 30 days, you’ll receive a notice from your provider. You must then use the benefit within the following 15 days or your benefit will be cut off.

Each year, you must recertify your eligibility, namely to prove that you are still a participant in an eligible program. The provider will reach out about 90 days in advance of the benefit anniversary to confirm that you are eligible to receive the benefit for another year.

For the most up-to-date consumer information, please see USAC’s Lifeline Support website.


Consumer Tool: Questions to Ask Your Internet Service Provider

Additional Resources

The following are additional resources for understanding, working with, and enrolling in the Lifeline subsidy program:

EveryoneOn Resources: